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Sales Receptionist

Sales Receptionist

Job ID 
2017-1512
Department 
Sales
Location 
Arcadia , CA
Type 
Regular Full-Time
Business Unit 
Mercedes-Benz Arcadia
# of Openings 
1

More information about this job

Overview

Sales Receptionist

 

The mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by managing Client interactions, both in-person and via telephone, in an efficient, professional, courteous and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives.

Responsibilities

Effectively and Efficiently Follow Quality Control Procedures/Office Administration

  • Promptly, professionally, effectively, efficiently, and in a friendly manner, communicates with Clients, in-person and via telephone on computerized switchboard, to promote excellent Client relations and ensure the highest levels of Client satisfaction; determines purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards Client/call to appropriate personnel or department while also providing an “introduction” to secondary personnel/call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; carefully monitors visitor access and issues passes when required; continually develops enhanced telephone call handling and language management skills.
  • Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.
  • Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments.
  • Receives, sorts, and routes mail; maintains and routes publications.
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; creates/prints fax cover sheets, memos, correspondence, reports, other documents, when necessary.
  • Effectively and efficiently manages office supply inventory, performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver license, data entry, photocopying, and collating.
  • Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors.
  • Follows established policies & procedures relevant to the assigned responsibilities.
  • Immediately communicates with management, when a Client concern or situation arises.

Qualifications

  • Experience Desired: A minimum of 1 year in position of customer service or similar positions in Automotive, Retail, Sales or Hospitality industries.

Degree/Diploma

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