Cashier

Job ID
2017-1546
Department
Service
Location
Thousand Oaks , CA
Type
Regular Full-Time
Audi Westlake
# of Openings
1

Overview

Cashier/Receptionist

 

The mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by receiving payments for service and parts transactions; plays a key role in creating and maintaining Client satisfaction by promptly, professionally, and politely communicating with internal and external Clients, in-person and via telephone.

Responsibilities

Effectively and Efficiently Greets Clients and Manages Payment Processing

  • Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction; answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an “introduction” to secondary call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
  • Promptly, professionally, and politely greets all Clients at the Cashier window; answers questions, contacts the appropriate Manager, if the Client requests additional assistance.
  • Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.
  • Carefully monitors visitor access; issues passes when required.
  • Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments.
  • Receives, sorts, and routes mail; maintains and routes publications.
  • Maintains fax machines, assists users; creates/prints fax cover sheets; sends, retrieves, routes faxes; assists with creating memos, correspondence, reports, other documents; assists with clerical duties, such as, but not limited to, driver license, data entry, scanning, filing, photocopying, collating, maintaining office supply inventory.
  • Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors.
  • Promptly, effectively, and efficiently processes payments for service and parts transactions ensuring that the proper dollar amounts are received prior to releasing the parts or vehicle to the Client.
  • Handles each transaction quickly, efficiently, and accurately while demonstrating to the Client that their patronage and complete satisfaction are the most important element of our business.
  • Receives cash, credit card, and checks from Clients ensuring that all Company requirements are being met and transaction documents are accurate; makes change and issues receipts to Clients; verifies that all proper signatures are obtained prior to closing out the transaction on all vehicle and/or parts sales; secures all monies and paperwork and ensures that all daily work is properly reconciled.
  • Issues cash refunds or credit memorandums for all returned goods and services up to $50.00; items above that limit are referred to the Service Manager prior to processing.
  • Reconciles gas purchase statements.
  • Consistently follows all established policies & procedures relevant to the assigned responsibilities.

Effectively and Efficiently Manages Invoice and Repair Order (RO) Processing

  • Maintains accurate records of all open and closed Repair Orders (RO’s); contacts Client as quickly as possible to advise of repair being completed; files RO’s, parts invoices, and rental forms during the same week in which service was completed; tries to locate, and maintains record of, missing documents.
  • Balances cash drawers each day; forwards to the business office, along with the supporting paperwork.
  • Promptly and efficiently processes RO’s, internals, parts invoices, warranty claims, and other service paperwork; once completed, properly files the documents in accordance with Company guidelines, generally during the same week in which paperwork was generated.
  • Takes appropriate caution in maintaining Clients’ personal information ensuring that the proper legal requirements are being followed at all times.
  • Follows through with directives from Service Advisors and Managers; keeps commitments.

Qualifications

  • Experience (Preferred): one (1) year's related and progressively responsible automotive retailer experience.

Degree/Diploma

High School Diploma/GED : Required

Licenses Required

Valid CA Driver License

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