• Warranty Administrator

    Job ID
    2017-1565
    Department
    Service
    Location
    Thousand Oaks , CA
    Type
    Regular Full-Time
    Business Unit
    BMW Westlake
    # of Openings
    1
  • Overview

    Warranty Administrator

     

    The mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by managing claim submission and warranty receivables recovery and all associated documentation in a professional, timely and accurate manner; achieving individual proficiency goals established by management to support strategic plan objectives.

    Responsibilities

    Effectively and Efficiently Manages Claims Administration

    • Successfully and consistently ensures that claims are correctly administered within pre-designated time frames; effectively communicates claim related repair information and recommendations clearly and accurately with all constituents.
    • Reviews all rejected claims on first pass with Service Manager to ensure proper procedures are being followed; corrects claim errors; re-submits claim in corrected format.
    • Ensures Repair Order (RO) documentation, repair procedures, and document storage complies with all Company, Manufacturer, and legal requirements and regulations.
    • Proactively learns, remains current with, and fully understands all manufacturers’ publications relevant to warranty claim administration.
    • Consistently and correctly identifies “extra charges” that can be claimed to ensure these are added during the booking process.
    • Maintains a close, trust-based working relationship with manufacturer partner representatives and vendors.

     

    Effectively and Efficiently Achieves Proficiency Goals and Objectives

    • Participates in determination of personal performance targets; sets challenging goals.
    • Manages warranty schedule to ensure aging claims are processed and continually followed through to payment.
    • Maintains a claim status based upon specific Company, dealership, and manufacturer schedules.
    • Posts credit notes/reconciles receivables correctly and in a timely manner.

     

    Effectively and Efficiently Provides Back Up Support to Service Booker

    • Works closely with Service Booker; crossed-trains, and remains current, on all related Company practices, policies, and procedures to ensure consistent coverage; may supervise booking department personnel as required.

    Qualifications

    • Experience Ideal: Minimum of 5 years in position of Warranty Administration, preferably with BMW.

    Degree/Diploma

    Bachelor's Degree : Desired

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