• Service Rental Agent

    Job ID
    2018-1681
    Department
    Service
    Location
    Anaheim Hills , CA
    Type
    Regular Full-Time
    Business Unit
    Jaguar/Land Rover Anaheim Hills
    # of Openings
    1
  • Overview

    Service Rental Agent

     

    This position contributes to the success of Rusnak Automotive Group (the Company) by providing loaner car services to our Service Department clients.

    Responsibilities

    Effectively and Efficiently Oversees the Loaner Car Fleet 

    • Properly creates loaner car agreements insuring that clients provide current driver’s license, current insurance and valid credit card.
    • Provide client with explanations about potential charges that can arise from using our loaner vehicle
    • Provide a seamless handoff of the loaner vehicle to the client explaining the walkaround sheet, the vehicle itself and what is expected upon their return to the dealership.
    • Create repair orders to charge clients for toll road violations, parking tickets or damage to vehicle.
    • Check loaner vehicles for outstanding recalls or updates and create repair order to get work accomplished.
    • Daily check on existing inventory for compliance of our standards such as full tank of gas, cleanliness of vehicle and mileage
    • .Check in vehicles as they come in from finished clients. Go over vehicle for possible damage, non-compliance with fuel levels at time of checkout, excessive miles and cleanliness.
    • Insure returned vehicles are washed, fueled and ready to go for clients within a 2 hour period of initial return.

    Qualifications

    Education, licenses, certification, and/or essential qualifications

    • Desired: Minimum of 1 year in position of Loaner/Rental Car Agent or similar positions in Automotive Dealership or Rental Car Company industries.
    • Required H.S. Diploma/GED/ or Equivalent
    • Excellent interpersonal and customer service skills; at least 1 year of retail related experience.
    • Strong or Good verbal and written communication skills.
    • At least eighteen (18) years of age.
    • Desired or Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

    Degree/Diploma

    High School Diploma/GED : Desired

    Licenses Required

    Valid CA Driver License

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