• Director of Fixed Operations

    Job ID
    2018-1743
    Department
    PRM – Fixed Operations
    Location
    Pasadena , CA
    Type
    Regular Full-Time
    Business Unit
    PRM Pasadena
    # of Openings
    1
  • Overview

    This position contributes to the success of Rusnak Automotive Group (the Company) by successfully managing the efficient and profitable operation of the Service and Parts departments.

    Responsibilities

    • Forecasts goals and objectives for the departments and strives to meet them.
    • Hires, trains, motivates, and monitors the performance of the service and parts department managers.
    • Prepares and administers an annual operating budget for the service and parts departments.
    • Maintains reporting systems required by general management and the manufacturer.
    • Attends managers meetings.
    • Monitors the performance of the Service and Parts departments.
    • Strives for harmony and teamwork within the departments and with all other departments.
    • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
    • Understands and ensures compliance with manufacturer warranty and policy procedures.
    • Holds weekly department meetings.
    • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
    • Fosters professional employee development and coordinates with department managers to determine need for advanced training.
    • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
    • Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
    • Handles customer complaints immediately and according to dealership's guidelines.
    • Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
    • Develops dealership service and parts pricing plans and recommends to dealer or general manager
    • Works with parts and service managers to find ways to improve the overall profitability of the dealership.
    • Keeps abreast of new equipment and tools available and recommends purchases.

    Qualifications

    • Required: Minimum of 5 years in position of Director of Operations or similar positionsautomotive industry.
    • Required: H.S. Diploma/GED/ or Equivalent.
    • Desired: Degree in Business Management or related field, or equivalent of 5 years’ experience in same/similar position.
    • Excellent interpersonal and customer service skills.
    • Strong or Good verbal and written communication skills (Bi-lingual in English and other language is an asset in this position).
    • At least eighteen (18) years of age.
    • Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

    Degree/Diploma

    :

    Licenses Required

    Valid CA Driver License

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