• BDC Representative

    Job ID
    2019-1934
    Department
    Service
    Location
    Pasadena , CA
    Type
    Regular Full-Time
    Business Unit
    Audi Pasadena
    # of Openings
    1
  • Overview

    The mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by providing high-level phone skills to engage customers and create selling opportunities for the Service department.

    Responsibilities

    Effectively and Efficiently Contributes to a Profitable and Successful Business Unit:

    • Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for franchise.
    • Generate service appointments for franchise to promote greater revenue for each franchise.
    • Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
    • Effectively manages special tasks as assigned by the Service management to contribute to overall team success of the team, department and organization.
    • Meet individual and team goals and initiative; for example hourly goals, monthly, and annual goals.
    • Provides daily, monthly and quarterly progress updates to Service management; maintains manager informed on all customer and personal concerns.
    • Learn and adapt to changing needs of BDC campaigns by given deadline.
    • Learn and correctly apply scripts within 24 hours of being provided by management.
    • Communicates effectively with service customers within established time frames.
    • Encourages clients to visit the dealership and service their vehicle by scheduling service appointments.

    Qualifications

    • Required: 2+ years in position of customer service representative or similar positions in retail industry.
    • Required: Excellent interpersonal and customer service skills; retail related experience.
    • Required: Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus).
    • At least eighteen (18) years of age.

    Degree/Diploma

    High School Diploma/GED : Desired

    Licenses Required

    Valid CA Driver License

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