KRA: Effectively and Efficiently Assists in Managing F&I Processes and Ensuring Legal Compliance
- Maintains active knowledge of all current and pending state and federal legal compliance guidelines
- Ensures compliance with Company, local, state, and federal regulations that affect the sale of new and used vehicles.
- Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information.
- Provides Client with full disclosure and validates Clients expectations.
- Conducts all business in an ethical and professional manner.
KRA: Effectively and Efficiently Ensures Integrity of All Dealer Transactions
- Ensures that all transactions are completed in a manner that ensures all written and verbal representations are accurate and as intended.
- Prior to delivery, verifies all aspects of the Sales Department’s deal structure, such as, but not limited to, rate, residual, advance, and term; ensures that Vehicle Identification Number (VIN) is accurate.
- Prior to delivery, carefully and consistently reviews customer’s credit profile to ensure our ability to secure a lending source at or below the rate being offered to the Client.
- Before forwarding to administration, carefully and consistently checks all paperwork for correct information such as, but not limited to, title, lien information, and taxes.
- Verifies payoff information on all trade-ins. Verifies proper insurance coverage on all Sales Department’s deals.
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KRA: Builds Internal and External Client Relations/Retention
- Maintains a strong “Client-Centric” vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to provide every internal and external Client with an extraordinary experience during every encounter.
- Actively listens and communicates, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns.
- Responds in a timely, courteous, and professional manner with a “consultative, value-added” approach to secure Client understanding and develop a stronger business relationship and future business.
KRA: Exemplifies the Brand and Corporate Culture
- Seizes every opportunity to improve Client satisfaction by conducting self in a professional manner and working in accordance Company values, beliefs, norms, and standards; holds self and others accountable for exemplifying the corporate culture.
- Respects and demonstrates passion for the RUSNAK brand and our manufacturers’ brands; Behaves professionally, respectfully, honestly, and with the utmost ethical manner with internal/external Clients, vendors, business associates, and at work and any event and/or activity that is related to RUSNAK and/or its manufacturers. Maintains a professional and well-groomed personal appearance at all times.
KRA: Initiates Personal/Professional Development
- Seeks out opportunities to enhance organizational, personal communication, and negotiation skills.
- Maintains current job and product knowledge to improve effectiveness with Clients and assigned tasks.
- Consistently produces accurate and thorough work, even in peak periods, which meets “The Rusnak Standard.”
KRA: Ensures Safe Work Environment
- Accepts individual responsibility and accountability for complying with the Company Health and Safety (H&S) processes within personal control; performs duties in a way that will not cause personal danger, endanger other individuals, or violate local, state, federal, environmental regulations.
- Promptly corrects or reports any hazard or potential hazard to supervision; wears personal protective equipment, where required; ensures work location is kept safe, neat, organized, effective, and inviting.
KRA: Effective and Proactive Team Member
- Treats all Clients, employees, vendors, and associates with respect.
- Willingly adjusts to unexpected changes or requirements and undertakes tasks that fall outside of the routine job, assists others whenever possible to meet Client requests and business demand.