Effectively and Efficiently Handling F&I Product Cancellation and other Bookkeeping Duties for All Franchises:
- Process F&I product cancellations and ensure timely follow up on outstanding items.
- Prepare and distribute Contracts and Transit (CIT).
- Reconcile the funding notices to contract.
- Follow up on unpaid incentive items for assigned stores.
- Prepare and distribute incentive receivable schedules.
- Monitor Overseas Delivery (OSD) deals for all stores.
- Assist the F&I Director with special projects as needed.
- Process all direct purchases and trade paperwork for units being acquired into inventory; calculates any outstanding fees, creates file and properly records into the accounting system.
- Verifies delivery of all new car inventories and enters into the accounting system.
- Processes required paperwork for designated dealer trades; completes MSO reassignment
- Processes required paperwork for used car purchases; verifies registration is current before payment is released.
- Captures complete costs of DMV fees when stocking used vehicle into inventory; verifies accuracy and completeness of all paperwork related to used vehicles.
- Process flooring payments.
- Assist with Manufacturer or Bank representatives with flooring audits.
Build Effective Internal and External Client Relations/Retention:
- Develops, implements a strong “Client-Centric” vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to ensure that every internal and external Client of the dealership has an extraordinary experience during every encounter.
- Actively listen and communicate, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns, and develops projects and campaigns aimed at meeting these identified needs.
- Responds in a timely, courteous, and professional manner with a “consultative, value-added” approach to secure Client understanding and develop a stronger business relationship and future business.
Exemplify the Brand and Corporate Culture:
- Seizes opportunities to improve Client satisfaction by maintaining a professional demeanor in all interactions and working in accordance with Company standards; works to ensure that all projects are executed in a manner that exemplifies the corporate culture.
- Respect and demonstrates passion for the RUSNAK brand and our manufacturers’ brands; conducts work-related projects professionally, respectfully, honestly and in an ethical manner, particularly with respect to interactions with internal/external Clients, vendors, business associates, and at work, any event and/or activity that is related to RUSNK and/or its manufacturers.
- Maintains a professional and well-groomed appearance at all times while on-duty or on Company premises.
Initiate Relevant Professional Development:
- Seek out opportunities to enhance organizational, personal communication, and negotiation skills.
- Maintain current job and product knowledge to improve effectiveness with Clients and assigned tasks.
- Consistently produces efficient work, even in peak periods, that meets “The Rusnak Standard.”
Ensure A Safe Work Environment:
- Accept individual responsibility and accountability for complying with the Company Health and Safety (H&S) processes while working on projects, initiatives and other work-related duties; performs job duties in a way that will not cause personal danger, endanger other individuals, or violate local, state, federal, environmental regulations.
- Promptly corrects or reports any hazard or potential hazard or unsafe work condition to Director of Facilities or Human Resources; wears personal protective equipment, when required; ensures work location is kept safe, neat, organized, and organized.
Be an Effective and Proactive Team Member:
- Interacts with Clients, employees, vendors, and associates in a respectful, professional manner.
- Maintains a positive work attitude, including adjusting to unexpected changes or requirements and undertaking tasks that fall outside of the routine job with enthusiasm, and assisting others whenever possible to meet Client requests and business demand.